When you become a valued member of the Louise M shoes family you are also covered by these 5 service guarantees:

1. We guarantee you will be treated professionally and courteously at all times, just like we would want a member of our own family to be treated.
2. We guarantee your shoes are personally inspected before dispatch to ensure they are in excellent condition (in the unlikely event your shoes arrive in less than perfect condition, please notify us immediately so we can address it with the shipping company). 
3. We guarantee our exchange service will be smooth and hassle-free – to exchange sizes, simply email us within 5 days of receiving your shoes.  Shoes are to be unworn in original packaging for exchange.
4. We guarantee to respond to any inquiries within 24 hours.
5. We guarantee your shoes will arrive in *1 to 3 days of your order. We ship out of Perth, so east coast orders will take up to 3 days to arrive. 
   *Please note Louise M shoes are always posted Australia Post Express Post (Australia wide) for the fastest delivery possible. If you do experience a delay, please understand at times Australia Post is overwhelmed with parcels to deliver.