FAQ's

Where are the shoes made?

The 'Louise M' brand of shoes are handmade in Italy. Other European brands that are available to purchase at louisemshoes.com are made throughout Europe. 

 Are 'Louise M' shoes comfortable?
Our own brand of shoes are comfortable due to the high quality leathers used in the upper and lining, the highly skilled craftsmen hand making the shoes, and the materials we have used internally and externally to ensure the best comfort in the shoes. We aim to provide comfort for most feet knowing it is difficult to provide for all foot types. 

Are all shoes at louisemshoes.com comfortable?

Louise has chosen European brands that are known for comfort and style that will complement the 'Louise M' own brand of shoes. Peter Kaiser, Mauro Teci and Hogl are well established and known brands in the European shoe market. We expect them to be comfortable for most feet.

What size shall I order?
Simply order your normal size using the size chart to help you. 

Our shoes are in Italian sizing so view our size chart to check the Italian size that matches your  shoe size. If you are unsure contact Louise M.

Can I exchange shoes if they do not fit? 
Yes. We want you to be happy with your shoes. View our exchange policy. Note: there are special conditions for Sale items.

Can I return the shoes for a refund if they are just not right for me?
Yes. We want you to love your shoes, so they can be returned (conditions apply) View our returns policy. Note: there are special conditions for Sale items.

Do you ship worldwide?
Yes. We are currently shipping to Australia only. However we can arrange international shipping. Contact Louise we would love to assist you.

What does shipping cost?

Click here for information on our shipping costs.

Do you stock different colours?
Our Cabin Crew Collection is available in black leather only. We are working towards this collection being available in alternate leathers.

If you need a specific style or colour for your business attire, please contact Louise, directly to discuss your requirements.

Does Louise M shoes meet Australian airlines uniform standards?
Louise M knows the uniform shoe standards of airlines throughout Australian. If you would like assistance with your choice of appropriate cabin crew shoes, contact Louise she would love to help you.

Are Louise M shoes approved by Virgin Australia?
Virgin Australia has officially approved Louise M shoes and have been included in the Virgin Australia ‘Female Shoe Catalogue’. Styles approved by VA in the Louise M 'Cabin Crew Collection' have ‘approved for use by Virgin Australia cabin crew’ included in the description to help you make an easy decision.

Where can I try on the shoes?
As Louise M shoes is an online store, there are no retail outlets at this point in time.  However, Louise M shoes is located in Perth and you can make an appointment time directly with Louise to try on the entire range.  Contact Louise to arrange a suitable time.

QANTAS CREW: Shoes are available to view in the Qantas Melbourne cabin crew base Administration area display cabinet.

Can I get advice on what shoes are best for me?
Of course Louise would love to help you find the perfect shoes for you. Please contact Louise.

Can we order shoes for our company staff?
Yes. We are able to supply varying quantity and size orders to small and large companies. Please contact Louise, at Louise M shoes directly to discuss your needs.

 

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