FAQ's

Where are the shoes made?

ITALY! The 'Louise M' brand are handmade in Italy, in the very same factory as luxury fashion shoe brands.

 Are 'Louise M' shoes comfortable?
YES! We have put all our effort into making Louise M shoes super comfortable while retaining a very high fashion style. We have used high quality leathers and materials to ensure our shoes are, what we believe to be and our clients confirm, the most comfortable cabin crew shoes in the world!  

What size shall I order?
YOUR USUAL SIZE! Our size chart will help you. Choose your normal shoe size then convert to Italian size using the size chart. We have included some shoe measurements to assist you with your decision. As always if you are unsure about anything contact Louise, she will help you.

Can I exchange shoes if they do not fit? 
YES! We want you to LOVE wearing your shoes. We offer free exchange (Australia wide, International customers return shoes at their own cost) until you have the perfect fit, although this is usually just one exchange as Louise will chat with you and send the most appropriate size to exchange.  Shoes must be unworn and in original packaging for exchange.

Can I return the shoes for a refund if they are just not right for me?
YES! We want you to love your shoes, and if you don't you can return them as long as they are unworn & in original packaging. We want them to be in new condition to be able to sell to others.

Do you ship worldwide?
YES! We currently offer express shipping in Australia. We also currently ship to Singapore and USA.  International shipping can be arranged to other destinations simply Contact Louise.

What does shipping cost?

We offer FREE EXPRESS SHIPPING for TWO pairs or more Australia wide. One pair of shoes, express post delivery to your door is charged at only $15.

International shipping will be calculated at the time of enquiry/order.
Click here for more information on our shipping costs.

Do you stock different colours?
YES! Our main collection is black leather, and we will introduce new colours and styles as limited editions throughout the year. 

If you need a specific style or colour for your business attire, please contact Louise, directly to discuss your requirements.

Does Louise M shoes meet Australian airlines uniform standards?
YES! Louise M knows the uniform shoe standards of airlines throughout Australia. If you would like assistance with your choice of appropriate cabin crew shoes, contact Louise she would love to help you.

Are Louise M shoes approved by Virgin Australia?
YES! Virgin Australia has officially approved Louise M shoes, they are included in the Virgin Australia ‘Female Shoe Catalogue’. Look for  ‘approved for use by Virgin Australia cabin crew’ included in the shoe description to help you make an easy decision.

Where can I buy or try on Louise M shoes?
AT HOME or AT YOUR DESK! Shop at our online store www.louisemshoes.com. We deliver to your door and will arrange free quick and easy exchange if needed.  

BY APPOINTMENT IN PERTH! Located in Perth, you are able to make an appointment with Louise.  Contact Louise to arrange a suitable time. Appointments are half hour, and no discounts apply.

QANTAS CREW: Shoes are available to view in the Qantas Melbourne base, and Sydney uniform department.

Can I get advice on what shoes are best for me?
YES!  Please contact Louise she would love to help you. Phone 0417 933 523.

Can we order shoes for our company staff?
YES! We are able to supply varying quantity and size orders to small and large companies. Please contact Louise directly to discuss your needs. Shoes can be made to order in the styles, sizes and colours of you choice.

 

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