Returns & Exchange

We want you to love your shoes!

To make sure you are completely happy with your purchase we offer *free exchange in Australia ( see below for International returns and exchange) until you have the perfect fit. We also want you to  contact us if you have any concerns about your shoes.

Goods may be exchanged if they:

  • Have not been worn.
  • Packaging is in good condition.
  • Goods are in the same state you purchased them in.

To exchange for a new size or style, simply notify within 5 days of receiving your shoes.We offer free exchange within Australia on full priced shoes until you have the perfect fit.  

A full refund is available if you are not happy with your shoes. Simply return the unwanted shoes in unworn, unaltered original condition and packaging at your own cost. Must be within 30 days of purchase date.


International returns to Australia are at the customers own cost. 

*How to Exchange an International Order:

  • Contact to notify exchange is needed
  • Order your next pair of shoes online 
  • Return unsuitable shoes, with tracking, for a full refund of original order. Refunds will be processed when received at Louise M, Australia.

International Customers Returning Shoes for a Full Refund 

  • Notify you are returning the unsuitable shoes
  • Return the unsuitable shoes with tracking for a full refund minus postage. Refunds will be processed when received at Louise M, Australia.
  • Return shoes addressed to:

Louise M shoes, PO Box 693, North Perth WA 6906, AUSTRALIA


    SALE ITEMS: Exchange is available for products on sale for another size if available, or the value of the sale item can be put towards a pair of full priced  shoes. However if you simply do not want the sale item or any further exchange return the unwanted unworn shoes in original condition and packaging at your own cost.  

    Note: Should your order be accepted and your order is then found to be not available, a refund is available or you may choose another pair of shoes and pay any difference in value. 

    For more information, please contact us to discuss your return.

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