Returns & Exchange

We want you to love your shoes!

To make sure you are completely happy with your purchase we offer *free exchange in Australia ( see below for International returns and exchange) until you have the perfect fit. We also want you to contact us if you have any concerns about your shoes, we want to know if you are not happy.

Goods may be exchanged if they:

  • Have not been worn.
  • Packaging is in new condition.
  • Goods are in the same state you purchased them in.

To exchange for a new size or style, simply notify louise@louisemshoes.com within 5 days of receiving your shoes.We offer free exchange within Australia on full priced shoes until you have the perfect fit.  

A full refund is available if you are not happy with your shoes. Simply return the unwanted shoes in unworn, unaltered original condition and packaging at your own cost. Must be within 30 days of purchase date.

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International returns to Australia are at the customers own cost. 

*How to Exchange an International Order:

  • Contact louise@louisemshoes.com to notify exchange is needed
  • Order your next pair of shoes online 
  • Return unsuitable shoes, with tracking, for a full refund of original order. Refunds will be processed when received at Louise M, Australia.

International Customers Returning Shoes for a Full Refund 

  • Notify louise@louisemshoes.com you are returning the unsuitable shoes
  • Return the unsuitable shoes with tracking for a full refund minus postage. Refunds will be processed when received at Louise M, Australia.
  • Shoes must be returned within 30 days of purchase date, addressed to:

Louise M shoes, 1/18 Victoria Ave, Claremont WA 6010, AUSTRALIA

Return the unwanted shoes in unworn, unaltered original condition and packaging at your own cost.   ____________________________________________________________

SALE ITEMS:

Exchange is available for products on sale for another size or style if available, or the value of the sale item can be put towards a pair of full priced shoes.

To exchange notify louise@louisemshoes.com within 5 days of receiving the shoes.

Shoes must be unworn and in original packaging. 

Return shoes at your own cost and we will send you the new style/size at no cost.

No refunds apply to products on sale. 

No further offers/discounts available when a product is on sale.

Note: Should your order be accepted and your order is then found to be not available, a refund is available or you may choose another pair of shoes and pay any difference in value. 

For more information, please contact us to discuss your return.

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