Returns & Exchange
We want to make sure you are completely happy with your purchase, so please contact us if you have any concerns about your shoes.
Goods may be exchanged if they:
- Have not been worn.
- Packaging is in good condition.
- Goods are in the same state you purchased them in.
To exchange for a new size or style, simply notify us by email within 5 days of receiving your shoes.
We offer one free exchange on full priced shoes, per order within Australia. A full refund is available if you are still not happy with your shoes. Simply return the unwanted unworn shoes at your own cost.
SALE ITEMS: Free Exchange is not available for products on sale, or bought using a promotional code. However you are able to exchange at your own shipping cost. Please contact us, and we can advise shipping options for you.
SALE ITEMS: are strictly non refundable however a store credit is given towards your next purchase.
Note: Should your order be accepted and your order is then found to be not available, a refund is available.
*MAY SALE 2017: Sale excludes Louise M styles Block Heel, High Heel, Low Heel Court, and Classic Flats
For more information, please contact us to discuss your return.